Citizen Communication Management System
Communication gaps lead to inefficiencies, let CCMS correct that
Let technology reduce your social distancing.
Are you ready to better serve your citizens and employees? CCMS can help you take the burden away from day-to-day administrative duties. Many of the internal challenges that an agency faces concern processes which are time-consuming due to the manual work required to complete them. This can slow down the response time and the entire operation. When you digitize and automate your processes not only are you saving time & money, you're also creating a better environment for employees to better serve citizens with greater transparency and credibility. Let CCMS do the heavy lifting for your organization and provide the right information at the right time to better serve your citizens.
Direct communication between citizens and the department
Track each request throughout its lifecycle
Fast & Secure
Simple and easy to use for both employees & citizens.
Stay engaged with your citizens and employees.
CCMS can be operating internally and externally within a week for your organization.
Simple and easy way to translate your content to maximize efficiency.
Allows citizens to effectively communicate with your organization.
Manage your citizen requests and other communications in one dashboard.
Notified when an inquiry from the public is received and requires your attention.
Track each request throughout its lifecycle.
Executive-level reports that show whether citizens' inquiries are being addressed.
Inquiries are assigned to a person or team that is qualified to provide a response.
Reduces the amount of redundant requests & extra work associated with inquiries.
Fast & Secure
You're notified instantly when inquiries come through & only authorized employees can access CCMS.
Efficient & Cost Effective
Citizens receive responses much more quickly and receive more accurate responses.
Requires minimal configuration or specialized skill set.
Continual support from the Soch team.